Refund policy

Return Policy
Thank you for shopping at Sex Shop Heaven! We truly value your trust and support. To protect the health and safety of our customers, we maintain a strict return policy aligned with health and hygiene standards.

All Sales Are Final
Due to the intimate nature of our products, all sales are final.

This policy applies to all items within the sexual wellness category to ensure cleanliness and customer safety.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving the product. We will gladly assist with a replacement or refund if applicable.

To help us process your claim quickly, please include your order number and clear photos of the damaged or defective item.

Need Help Before You Order?
If you have any questions or concerns before making a purchase, our friendly team is here to help. We’re happy to provide product guidance or clarification.

Thank you for choosing Sex Shop Heaven. Your safety, privacy, and satisfaction are always our priorities.

Warm regards,
The Heaven Family

Refund policy

Heaven Delivers Across Canada